Subscription Agreement

Shinefy LLC Subscription, Billing & Refund Policy

We at Shinefy LLC strive to provide our customers with the best possible service. However, we understand that there may be instances where you may need to cancel your subscription and request a refund. Please review our REFUND POLICY carefully before making a purchase.

Use of Shinefy products and services (including but not limited to Shinefy LLC, Chase Reiner) constitutes your acceptance of and agreement to comply with this section.

All accounts are set up on a prepaid basis. Payment must be received by Shinefy LLC before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before the Client‘s account is created.

Client is required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple trials may result in permanent closure of the account. If it is determined that any Client fails to pay the agreed upon monthly or annual payments by exploitation of any self-billing feature, all associated accounts may be terminated immediately, without warning. Subscription billing is based on the availability of products and services within the parameters defined by client‘s package(s).

Payment receipts are provided electronically with each purchase and may also be provided upon client‘s request.

Billing Cycle

Credit/Debit Card Billing

All credit/debit cards are automatically charged on the Client‘s specific billing cycle date.

Payment Failure

In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.

Deactivation

Shinefy reserves the right to remove Client application data from its servers after nonpayment.

Cancellation

Cancellation of a subscription immediately stops automatic subscription billing. If there is time remaining in a subscription period, access to the service will remain open until the end of the prepaid billing cycle.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Client billing periods typically begin on the day of the month (or year for yearly plans) in which the Client purchases the Shinefy LLC subscription.

Clients must request to cancel their subscriptions at least 10 days prior to their next billing date to avoid being charged on the billing date.

Shinefy LLC will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

Refund Policies

7-Day Refund Policy

We offer a 7-day refund policy for all initial purchases, including Shinefy Light, Shinefy Starte, and Shinefy Go Big (annually) subscriptions. If you are not satisfied with our service within the first 7 days of your purchase, you may request a refund.

Non-Refundable Renewals

Once your subscription renews or rebills, the refund option is no longer available. This means that if you continue to use our service after the initial period and your account is charged for the renewal, you cannot request a refund for that renewal payment.

Unused or Partially Used Subscriptions

Please note that refunds will not be given for unused or partially used subscriptions. We only provide refunds within the 7-day period from the date of your initial purchase.

Cancellation Process / Creating a cancellation request

To request a refund, you must initiate the cancellation process within the first 7 days of your purchase.

You can do this by contacting our customer support team at [email protected] or self service in Client‘s Account.

We encourage you to keep records of all communications regarding cancellation and refund requests for your reference.

It is imperative to contact a Shinefy LLC representative, utilize the self-service option, or submit an online ticket if Client wishes to initiate cancellation of its Shinefy LLC account.

Client Data may be deleted at the discretion of Shinefy LLC when Client‘s account is closed for any reason.

Agreement to Billing Terms and Conditions